You can view the cost to ride the bus on the Fares & Passes page. There are many different options including discounts for the elderly, people with disabilities, and income-qualifying individuals.

Missing the bus is frustrating! The best option is to see if there is another bus coming from a different route in the vicinity using Google Maps.

If you miss a stop, there is typically another stop close by, so simply pull the cord to catch the next stop.

Yes! All buses have bike racks on the front of the bus, and securing them is easy. Check out this video to see how!

All buses are able to accommodate mobility devices. Drivers are trained to assist individuals to safely board the bus, secure the mobility device, and exit the bus. Federal and State Law requires all passengers use securement (seatbelt and shoulder harness) devices while being transported on all vehicles. The operator will ensure that all clients are secured prior to transporting and will assist with securement and removal of these devices. Eau Claire Transit is very concerned for your safety. We will make every attempt to accommodate all wheelchairs, scooters and/or other personal mobility devices, as long as the device fits on the lift or ramp, can be safely loaded and does not exceed the safe weight limits of lift or ramp given by the manufacturer.

Service animals are allowed on all buses and at the Transit Center. Other animals are not allowed, unless they are in an enclosed container that can be held in your lap.

A transfer is a receipt issued to a passenger by the farebox on a bus after a cash fare is paid. A transfer is needed when you cannot get to your final destination on the first bus you board and need to transfer to a second bus to access another route. Transfers are free but must be used before the printed expiration. Transfers expire 60 minutes after issued, depending on issuing route. Any passenger may ask for a transfer when boarding the bus after the fare is paid. If you need a transfer, please tell the driver as you board and let the driver know which bus route you will be transferring to.

If you leave an item on the bus, call our front desk at 715-839-5111 or submit a Lost and Found Form. Be sure to have a detailed description of the item along with the bus route and time. We will do everything we can to locate your item.

No. There are no open containers of food or drinks allowed on the bus, since clean-ups require switching out buses, which can cause the bus to run late.

In the event a bus is full, you will have to wait for the next bus to arrive. When the new bus tracker app is available, you will be able to see the occupancy on each bus.

Please call 715-839-5111, email Transit@eauclairewi.gov, or submit a Complaint Form to report an issue.